If you have a suggestion for a new
feature in iSTRDYN,
we would like to here from you. All new options
will be considered non-exclusive unless specifically
Users of iSTRDYN
are provided customer support as part of the license agreement.
This assistance consists of the following standard options:
- Help line - all users will be given a
dedicated phone number to call for help with installation,
operation, or interpretation. All calls will be
handled by an engineer who is an expert with the program.
- E-mail support - in addition to the
help line, a separate e-mail address will be used to send in
questions or problems. Since the model file written by
platform independent, this file can also be attached for
review by the support engineers. E-mail is also used
to communicate program issues, workarounds, and
In addition to the included support, there are optional
services that can be provided:
- Installation - while the install
program distributed with
iSTRDYN is capable of placing the program on a
single computer or network, an engineer can be sent to a
customer site and handle all aspects of getting the program
running and verifying operability.
- Training - some users can be more
productive in a shorter period by having specific training
on using iSTRDYN
with their products. A dedicated training class can be
tailored to user's needs, and will include instruction in
defining, running, and interpreting models, along with other
topics as requested.
- Customizing - occasionally some type of
custom programming is needed to allow improved productivity.
Examples are import of older model files or specific types
Along with this direct support, a semi-annual newsletter will
be sent to all registered users. This newsletter will
include tips, tricks, examples, problem resolution, and
description of planned updates. As the user community
grows, we also plan to have annual user conferences, which will
be announced in the newsletter.